Shipping

Please allow 3-5 business days for our team to process your order. Orders received after 5 PM CST will be processed on the next business day. We typically ship via Canada Post and do not ship on Canadian Holidays.

Once processed, orders shipped within Canada typically arrive within 7 business days. International orders typically arrive within 14 business days. Please note that for international orders, additional customs fees and duties may apply, which are the responsibility of the customer.

We use reliable shipping carriers to ensure your order arrives safely. Shipping time and cost may vary depending on your location and the size of the sculpture.

Once your order is shipped, we will provide you with a tracking number via email so you can monitor its journey to your doorstep. If there’s a delay in your order, please check the tracking information provided in your order confirmation email. Sochaski Designs Metal Artistry cannot be responsible for carrier or customs delays.

Have a problem with your order? Check out our full return policy. All sales are final, and we do not accept returns or exchanges. Please make sure to carefully review your order before completing the purchase.

Still have questions? Reach out on our contact page.

Returns

Returns Policy:

At Sochaski Designs, due to the unique and custom nature of our handcrafted sculptures, we maintain a no-return policy. Each piece is thoroughly inspected for quality and securely packaged to ensure it reaches you in perfect condition.

  1. No Returns: All sales are final. We encourage our customers to review their orders carefully before finalizing the purchase.

  2. Damaged Items: In the rare event that your order arrives damaged, please contact us within 48 hours of delivery with photographic evidence of the damage. We will assess the situation and work diligently to resolve it, which may include a replacement or repair as appropriate.

  3. Custom Orders: Custom-made sculptures are specifically tailored to individual preferences and as such, are not eligible for return or exchange.

Refunds:

Given our no-return policy, refunds are generally not provided. Exceptions are made only in the case of damaged goods as detailed above.

Contact Us:

For any questions or concerns regarding your order, shipping, or returns, please contact us. We're here to ensure your experience with Sochaski Designs Metal Artistry is nothing short of exceptional.

Note: This policy is subject to change without notice. Please visit our website regularly for the most up-to-date information.